Professional, confident tone throughout all communicationAcross all channels and all days
Messaging goes beyond "just checking in"Did outreach provide real value - inventory, timing, next steps, why-buy?
Communication personalized to the customerName used, vehicle referenced, inquiry acknowledged throughout
Appointment or live conversation clearly requestedWas there a confident, specific ask at any point in the process?
Clear reason given for why responding or coming in mattersDid the rep communicate WHY now - not just "let me know when ready"?
Messaging aligned with dealership brand standardsNo rushed, generic, or off-brand language in any channel
📝 Message Quality Notes
📋 Overall Coaching Summary
📎 Additional Screenshots
📷 Attach Screenshot
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Produces a printable PDF with all scores, contact logs, notes, and screenshots. N/A days are excluded from the rep's total - automation flags print separately.
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